If you haven't received an email to reset your password even though you entered your email address correctly, this could be because of the following reason:
You might have used a different email address for your account – for example, an old address or a different spelling.
How to check which email address you used with Ginmon:
Look in your email inbox for the term “Ginmon”. Open an older email we've already sent you and check which email address this message was sent to. You probably used this address when you opened your account.
If you're still having trouble, feel free to contact our customer service.
