To get a loss certificate, please contact our customer service. We will provide you with the appropriate form that you can fill out and submit. Please note that the loss certificate can only be issued for a full calendar year, and the application must be made by December 15 of the current year at the latest. Once the certificate is issued, the loss pot will be set to zero and cannot be carried over into the new year. If no loss certificate is requested, the bank will automatically carry the loss pot forward to the next calendar year.
